Quality Assurance Officer

Quality Assurance Officer - London Based

Job details
Kinetic Utilities is looking for an experienced London based Quality Assurance Officer.

£21,000 PA

Job type
Open Positions · Full time / Open Positions · Hybrid / Office Based, London

Summary of Position
The key focus of the role is to handle complaints in line with business standards, carry out compliance administration tasks, drive compliance requirements and analyse risk across the business.

The Company
Kinetic Utilities is a business energy broker. We provide a free cost analysis and consultancy service for business owners UK-wide and specialise in reducing business utility bills by analysing existing rates and costs against those that we can source and procure.

key Responsibilities
Deliver efficient and high-quality escalated complaint handling, including providing advice to internal staff and customers.

Completion of supplier audits and checks of processes to assess risk.

Providing appropriate feedback to stakeholders via digital communication and phone.

Monitor of the relevant team mailboxes.

Completing ad hoc call listening requests to assess company compliance standards.

Ad hoc duties, which can include gathering information/evidence; and administration tasks and liaising with internal/external stakeholders when required.

Skills, Knowledge & Experience

  • High risk/exposure complaint handling experience.
  • In depth compliance checking knowledge and experience.
  • Excellent communication and relationship building skills.

  • Experience in a leadership role, with proven experience of successful people and process management.
  • Good experience with using Microsoft Office suite of products to analyse and present data/trends.
  • B2B Utility complaints and compliance knowledge and experience.
  • Complaints and/or compliance role experience within a UK regulated industry.
Qualities and Attitude
  • Driven and passionate about complaints, compliance, risk, people, KPIs and metrics within a regulated organisation.
  • Works well in a fast-paced environment and is capable of addressing pressure points effectively.
  • Eager to self-learn/improve and ability to self-reflect.
  • Attention to detail, problem solver and an optimistic personality, setting the example for others within the team and the business.
  • Resilient to changes in approach and strategy.
  • Trustworthy and self-motivated to succeed.

Competency Requirements

  • Ability to work under pressure and make decisions but aware of when authorisation must be sought by higher management.
  • A hard working, optimistic, pragmatic, empathetic and trustworthy problem solver.
  • Ability to maintain a professional and confident attitude with internal and external stakeholders.
  • Excellent organisational and time management skills and ability to manage workload and prioritise tasks.
  • Ability to learn on the job, adapt to an ever-changing industry and impart knowledge to other co-workers.
  • Excellent written and verbal communication, that are adaptable to suit different requirements.
  • Ability to ensure that work is completed accurately, efficiently and to a high standard by set deadlines.

The above job description is intended as a guide to the scope of the duties and responsibilities of the post and not meant as an inflexible set of requirements.

The successful applicant may be asked, and is expected to, undertake any other duties to the level of the post within the our organisation. The job description will be reviewed and updated from time-to-time in consultation with the successful applicant in line with changing circumstances within our organisation or industry.

Please apply with a covering letter and your CV

Send your application to: info@kineticutilities.co.uk